What does it take to have 5-Star Quality? In search for spaces of comfort.
After the Second Skin it meant going one step further to look at real hotels to see how it works. As the experience of the second skin night helped us to understand what the basic needs for a hotel are, we now choose to go to 5 star hotels and have a live experience of them. What are the basic needs for a 5 star hotel? Playing guests in a luxurious hotel was our method to be able to understand what makes the difference when you are a guest between a normal hotel and a 5 star quality hotel.
From the beginning of this take to the presentation of the research, only 2 weeks were given to us to focus on it. New groups had formed from the second skin night (organized according to the most important functions sanitary/food/reception/socialisation/ sleeping).
Each group had a different process of researching. But the main point was that all used methods of first hand experience, and live research in order to gather knowledge.