All is in Details!?
The result of this research and its contextualization in the context of UdN was the focus on details. One of the strategies for hotels is to play with the five senses to activate the guest. The goal is to make the guest have an unforgettable stay. Detail is what matters. The small details that make you feel comfortable and unique. The detail that makes you think they care about you. Therefore, the small details became one of the main directions for the crafting of the whole hotel. The detail that would make the job profile interesting for our potential collaborator. The detail in the hotel services for our guest. It was finding every small detail that could be put together to craft comfort for a stay in the hotel, whether you are a hotelier or a guest.
Details are crucial for the hotel project to achieve quality. Not in aspect but in sensation. Like having a good coffee (which is not a filter coffee but ground and done with a mocca). Or seeing the cook working in an open kitchen enhances the smell and the sound using more of our senses.
By live researching, we found out what makes the difference in a 5-stars hotel. One clue was the hidden part of reaching the detail (the amount of people who work before the guests arrive in a hotel). The most important thing is the little personal attention that makes you feel special, not as part of a group of guests but as a specific person. Personal attention between the hotelier and the guest. Is crafting detail a purpose of breaking barriers, a matter of openness towards the other?
For the hotel project, a complete protocol was created while improvising. The different groups crafted a proper hosting process along the other dinners using the experience from Take 1 and Take 2. First, the guest would be welcomed at the reception. He/she would have a personal chat about UdN, would give his/her name and mail contact for the newsletter, then the gest would receive a personal beermat (where everything the guest consumed is marked) and then he/she would enjoy the evening. The hoteliers would try to experiment with different settings to craft interactions (between people and between people and UdN by using the other rooms in different possibilities). Then to start the evening, an opening speech would be given, and the people would enjoy their evening. For leaving, he/she would go to the welcoming reception again, and would also have a chat on how the evening was would get information about the next dinner. This protocol was of course, not planned but more developed through finding a way to make everyone comfortable. Since the project group did not focus on specific target group besides the direct neighbours, the point was to please everyone as much as the project team could, without making them feel the boundaries of social differences.
Crafting detail in a 1 to 1 scale was probably the project learn from Take 2. Coming from theoretical thinking, developing a human practice. This includes being a proper host – not only with the guest but also with the people the project team worked with. Crafting detail in a 1 to 1 scale was, for example, not following the rules the group set in the beginning but to react like a human.