All is in Details!?
The result of this research and its contextualization in the context of UdN was the focus on DETAILS. One of the strategies for hotels are to play with the five senses in order to activate the guest. the goal is to make the guest have an unforgetable stay. DETAIL is what matters. The small details that make you feel comfortable and special. The detail that makes you think they care about you. The small details therefore became one of the main directions for the crafting of the whole hotel. The detail that would make the job profile interesting for our potential collaborator. The detail in the hotel services for our guest. Finding every small detail that could be put together in order to craft comfort for a stay in the hotel whether you are a hotelier or a guest.
Details are crucial for the hotel project to archieve quality. Not in aspect but in sensation. Like having a good coffee (which is not a filter coffee but actually ground and done with a mokka). Or actually seing the cook working in an open kitchen which enhances the smell and the sound using more of our senses.
By live researching we found out what makes the difference in a 5 stars hotel. One clue was the hidden part for reaching the detail (the amont of people that work prior to the guests arrival in a hotel). The most important thing is the little personal attention that makes you feel special, not as part as a group of guests but as a specific person. A personal attention between the hotelier and the guest. Is crafting detail a purpose of breaking barriers, a matter of openess towards the other?
For the hotel project, a complete protocol was created while improvising. The different groups crafted a proper hosting process along the different dinners using the experience from take 1 and take 2. First the guest would be welcomed at the reception he/she would have a personal chat about UdN, would give his/her name and mail contact for newsletter, then the gest would receive a personal beermat (where everything the guest consumed is marked) and then he/she would enjoy the evening. The hoteliers would try to experiment with different settings to craft interactions (between people but also between people and UdN by using the different rooms in different possibilities). Then to start the evening an opening speech would be given and the people would enjoy their evening. For leaving, he/she would go to the welcoming reception again, and would again have a chat on how the evening was would get informations about the next dinner. This protocoll was of course not planned but more developed through finding a way to make everyone confortable. Since the project group did not focus on a specific target group besides the direct neighbors, the point was to make everyone fine as much as the project team could, without making them feeling the boundaries of social differences.
Crafting detail in a 1 to 1 scale was probably the project learn from take 2. Coming from theorical thinking developing a human practice. This includes being a proper host – not only with the guest but also with the people the project team worked with. Crafting detail in a 1 to 1 scale was for example being able to not follow the rules the group set in the beginning but to react as a human.